Shipping Protection
Every order includes free Shipping Protection for loss or damage in transit.
Last Updated: August 14, 2026
What’s covered
If the carrier confirms your package is lost — no scan progress for 14+ days, or the carrier marks it lost — we’ll reship your order or issue a refund. Your choice.
Reship or refundDamaged in transit: return the product with the prepaid label we provide, then we ship a free replacement — or issue a refund if the item is out of stock or you prefer one.
Replacement or refundShipping Protection is included free on every order — same coverage, same claims process.
Included freeIncluded free. Shipping Protection is included free on every order.
How to file a claim
Prefer email? Send your order number, a brief description, and (for damage) a photo of the affected product to [email protected]. Either way, we’ll confirm within one business day and walk you through the process.
Return first on damage claims. Damaged-product claims require the product to be returned first — we provide a prepaid return label — then your replacement or refund is issued.
What’s not covered
Coverage begins at carrier handoff and ends at carrier-confirmed delivery. These situations are not covered:
Packages marked delivered by the carrier but reportedly not received (“porch piracy”).
Deliveries refused or returned to sender at the recipient’s choice.
An incorrect shipping address entered at checkout.
Damage from customer mishandling or storage errors once delivered.
RUO compliance. This protection covers the physical product against shipping loss and damage only. It does not cover product performance, suitability for any particular research use, or any consequential damages. All Precisely Peptides products are sold for research use only and are not intended for human or veterinary use; this protection does not modify those terms.
Need to file a claim on a recent order?
Go to My Account → Claims